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Store Policies at MyTunez.biz : Personalized Children's Music GiftsOur store policies are simple. 100% Money Back Guarantee. FREE SHIPPING anywhere in the USA and Canada. No Sales Taxes. All digital music downloads are delivered within 24 hours.Great news! The store policy for 2010 has been revised. We now personalize the CDs, computer games, plush toys, name poems and mp3 files the same day and ship all orders the following business day.
Standard Shipping: Most orders ship within 1-3 business days. Please add this order processing time to the length of transit for an estimated day of arrival. We try to keep all items in stock but occasionally we do run out of stock in certain items. If this is the case, we will immediately ship any items that are in stock and will ship all back ordered items as soon as they are available. Our orders are shipped via Canada Post unless your purchase is digital music download in the MP3 format. All personalized MP3 songs and digital music albums are delivered within 24 hours of your payment. The Express Shipping option is available. For customers in the US and Canada, the expedited shipping is $10. And FREE if your order is $50 or more. FREE and FLAT rate shipping: USA Standard : 4-7 days :: FREE Canada Standard: 3-9 days :: FREE USA Express : 3-5 days :: $10 USA Express : 3-5 days :: FREE on orders above $50 Canada Express : 1-2 days :: $10 Canada Express : 1-2 days :: FREE on orders above $50 International Standard: 4-7 days :: $7.99 FLAT on orders below $25 International Standard: 4-7 days :: $4.99 FLAT on orders between $25 and $50 International Express : 1-7 days :: Fees vary, please inquire MP3 Downloads : 24 hours :: FREE You will receive a notification email from us when your order is shipped. This notification lets you know that your order has been completed and shipped. It's important to add our email address info@mytunez.biz to your address book in order for you to receive the notifications and download instructions from MyTunez.biz. Alternatively, you can check your spam and junk mail folders. Payment Options: We currently accept all major credit cards (Visa, MasterCard, American Express, Discovery), PayPal (www.paypal.com) and money orders / certified cheques. All PayPal and credit card orders are processed in real-time by PayPal's secure servers. We do not access or store your credit card information. Returns and Exchanges: MyTunez.biz customer service goal is simple: We are committed to providing our customers with total satisfaction. Every time. Guaranteed. If you are not 100% satisfied with the items you receive, please send them back undamaged and unused within 30 days of receiving the product and we will happily exchange it or provide you with a refund for the full price of the item.
Please DO NOT simply mail back your items with a note stating "I wish to exchange this CD for another CD..." as this will delay the exchange process.
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