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Store Policies at MyTunez.biz : Personalized Children's Music Gifts
Our store policies are simple: FREE SHIPPING anywhere in the USA and Canada. 100% Money Back Guarantee. No Sales Taxes.
Digital music downloads are delivered within 24 hours.
Is Your Child's Birthday This Month?
Personalize > Save > Buy Now > For February 2012 Birthday
Your kids will love these popular
personalized children's music CDs:
THE 2011-2012 SHIPPING SCHEDULE
FREE and FLAT Rate Shipping!
USA Standard : 4-6 days :: FREE
Canada Standard: 3-7 days :: FREE
USA Express : 2-3 days :: $25 FLAT and FREE on orders above $50
Canada Express : 1-2 days :: $25 FLAT and FREE on orders above $50
International Standard: 4-8 days :: $8 FLAT and FREE on orders above $50
International Express : 2-4 days :: $35 FLAT and FREE on orders above $100
MP3 Songs (Digital Music Downloads) : 24 hours :: FREE
SHIPPING:
Great news! Our store policy for 2011-2012 has been revised. Now we personalize the CDs, computer games, Sing-My-Name singing plush toys, name poems and digital music downloads (MP3 Songs) the same day and ship all orders the following business day.
We keep all items in stock but occasionally we do run out of stock in certain items. If this is the case, we'll immediately ship all items that are in stock and would ship any back ordered item(s) as soon as possible. Our products are shipped via USPS and Canada Post unless your purchase is digital music download in the MP3 format. All personalized MP3 songs and digital music albums are delivered within 24 hours of your payment.
Expedited Shipping Available! For our customers in the USA and Canada, the expedited shipping (Express) is $25 or FREE with orders above $50. Please see all shipping rates above. The rates are adjusted automatically at checkout.
We welcome all international fans and admirers of the personalized gifts! Our customers shop online on MyTunez.biz from all over the world and we ship personalized items from North America to the U.K., Australia, Europe, South America, Africa and Asia.
You will receive a notification email from us when your order is shipped. This notification lets you know that your order has been completed and shipped.
It's important to add our email address info@mytunez.biz to your address book in order for you to receive the notifications and download instructions from MyTunez.biz. Alternatively, you can check your spam and junk mail folders.
Payment Options:
We currently accept all major credit cards (Visa, MasterCard, American Express, Discovery), PayPal (www.paypal.com) and money orders / certified checks. All PayPal and credit card orders are processed in real-time by PayPal's secure servers. We do not access or store your credit card information.
Returns and Exchanges:
It's Easy!
MyTunez.biz customer service goal is simple: We are committed to providing our customers with total satisfaction. Every time. Guaranteed. If you are not 100% satisfied with the items you receive, please send them back undamaged and unused within 30 days of receiving your order and we will happily exchange it or provide you with a refund for the full price of the item(s).
Our USA Customers
Please ship all returns or exchanges to:
MyTunez.biz :: Personalized Children's Music Gifts
1 Hollywood Blvd.
Beverly Hills, CA
90210
USA
Our Canadian and International Customers
Please ship all returns or exchanges to:
MyTunez.biz :: Personalized Children's Music Gifts
5000 Yonge St.
Toronto, ON
M2N 7E9
Canada
If sending the item(s) back, we recommend you include your tracking number in order to confirm delivery.
Include the following information with your return/exchange:
Name
Address
Telephone Number
Order Number
If Exchanging: In order for you to receive your new item as soon as possible, please follow these simple instructions.
Visit www.MyTunez.biz and place a new order for the correct item that you wish to receive. AFTER placing your new order, please ship the original item back to us at the address above. Include your original packing slip along with your NEW invoice number. As soon as we receive the returned item(s), we'll confirm that your new order has been placed and shall issue you a refund.
Please do not just mail your item(s) back with a note stating "I wish to exchange this CD for another CD..." as this will delay the exchange process.
or
If Returning for Refund: Indicate that you wish to receive a refund and provide a short description with the reason(s) for exchanging or returning the item(s). If your item is eligible for a refund, we will issue a refund. If your item is not eligible for a refund (see above), then we'll issue the store credit.
Please note that we do not accept returns or exchanges on any broken, damaged, soiled or scratched products.
Do you want your child to be featured in our personalized children's music gifts online catalog?
Send us his / her photo! Take a photo of your child listening to our personalized children's music or playing one of our personalized children's computer games / Sing-My-Name singing plush toys and email it to info@mytunez.biz or mail it to our US Office:
MyTunez.biz :: Personalized Children's Music Gifts
1 Hollywood Blvd.
Beverly Hills, CA
90210
USA
Your kids will love these popular
personalized children's music CDs:
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